1. Agreement and definitions
Cavabla is operated by CodeChest Ltd, a private limited company registered in England and Wales under company number 16912070, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. In these Terms, "Cavabla", "we", "us", and "our" mean CodeChest Ltd.
By creating an account, accepting these Terms, connecting an Instagram account, joining a workspace, purchasing a plan, or otherwise using Cavabla, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.
2. The Cavabla service
Cavabla is a software service for businesses and authorised teams to connect Instagram professional accounts, monitor comments and inbound messages, match configured keywords, send private or public replies through official Meta APIs, manage campaigns, track links, review delivery logs, and measure campaign activity.
Cavabla provides automation software only. We do not operate your Instagram account, approve your marketing claims, guarantee message delivery or campaign results, or replace your legal and compliance responsibilities.
3. Eligibility and authority
You must be at least 18 years old to create an account or use Cavabla. By registering or using the service, you confirm that you are 18 or older. Cavabla is not directed to children, and a parent or guardian cannot consent to use on behalf of a person under 18.
You may connect only an Instagram professional account that you own or are authorised to manage. If you use Cavabla for a company or another organisation, you confirm that you have authority to bind that organisation to these Terms.
4. Accounts and workspaces
You must provide accurate registration and profile information, keep it current, protect your password and two-factor authentication codes, and notify us promptly if you suspect unauthorised access. You are responsible for activity performed through your account unless caused by our failure to use reasonable security measures.
Workspace owners and administrators control member access and connected Instagram accounts. They must invite only authorised people and remove access when it is no longer required.
5. Meta and third-party platform rules
Your use of Instagram and Meta services remains subject to Meta's and Instagram's terms, developer policies, messaging limits, permissions, and review requirements. You are responsible for maintaining an eligible Instagram Business or Creator account and all permissions needed for your campaigns.
Third-party platforms may change, restrict, reject, delay, or stop API access without our control. We may change or disable affected features when needed to comply with platform requirements or protect users.
6. Your content and campaigns
You retain your rights in campaign names, keywords, links, reply text, templates, and other material you submit. You grant us a limited, non-exclusive licence to host, process, reproduce, and transmit that material only as needed to provide, secure, and support Cavabla.
You confirm that your content is accurate, lawful, and does not violate intellectual-property, privacy, publicity, consumer-protection, or other rights. You are responsible for obtaining any consent required for marketing messages and for honouring opt-outs and other recipient rights.
7. Acceptable use
You must not use Cavabla to:
- send unlawful, deceptive, abusive, harassing, hateful, or unsolicited messages;
- promote illegal goods, fraud, impersonation, malware, or infringement;
- collect or disclose personal information without a lawful basis;
- bypass Meta limits, plan limits, access controls, or security measures;
- scrape, probe, reverse engineer, disrupt, overload, or misuse the service;
- use another person's account, token, content, or identity without authority; or
- make high-risk automated decisions about people using Cavabla data.
We may investigate suspected misuse, preserve relevant evidence, limit activity, or cooperate with platforms and authorities where lawful.
8. Plans, subscriptions, and billing
Features and usage allowances depend on the plan and billing interval shown before purchase. Paid subscriptions are processed by Stripe and renew automatically until cancelled. Price, tax, billing interval, promotional terms, and renewal information shown at checkout form part of your agreement.
You may cancel through the available billing controls. Cancellation normally takes effect at the end of the paid period unless checkout or law states otherwise. Fees already charged are non-refundable except where required by law or expressly stated. Nothing in these Terms limits mandatory consumer rights.
9. Availability and service changes
Cavabla depends on Meta, hosting, databases, queues, email, payment, and network providers. We aim to operate it reliably but do not promise uninterrupted availability, a particular response time, or successful delivery of every webhook, comment, message, or email. We may maintain, update, rate-limit, or change features where reasonably necessary.
10. Intellectual property
We and our licensors own the Cavabla branding, hosted service, interface, documentation, curated templates, and other platform materials, excluding your content. These Terms do not grant rights in our name, trademarks, infrastructure, documentation, templates, or customer data except for the limited right to use the service while your account remains authorised.
11. Privacy and data protection
Our Privacy Policy explains how we handle account, phone, security, billing, campaign, Instagram, webhook, and usage information. You are responsible for providing any privacy notice and lawful basis required for the people whose comments, messages, identifiers, or interactions your campaigns process.
12. Suspension and termination
You may stop using Cavabla and request deletion as described on our Data Deletion page. You may permanently delete your own account from Settings only after each subscription attached to a workspace you own has reached CANCELED status. Scheduling cancellation for the end of a billing period does not make the account immediately deletable. Account deletion removes workspaces you own and their application data; it removes only your membership from workspaces owned by someone else.
We may suspend or terminate access for a serious or repeated breach, non-payment, platform restriction, security risk, legal requirement, or conduct that could harm Cavabla, its users, recipients, or third parties. Where practical, we will give notice and an opportunity to remedy the issue.
13. Disclaimer of warranties
To the maximum extent permitted by law, Cavabla is provided "as is" and "as available" without express or implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or compatible with every change to a third-party platform.
14. Limitation of liability
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your mandatory consumer rights.
Subject to that rule, we are not liable for indirect or consequential loss, lost profit, revenue, business, opportunity, goodwill, data, or anticipated savings. Our total aggregate liability arising from Cavabla in any 12-month period is limited to the greater of GBP 100 and the fees paid or payable by the relevant customer during the 12 months before the event giving rise to the claim.
Some jurisdictions do not allow certain exclusions or limitations. In those jurisdictions, our liability is limited only to the maximum extent permitted by law, and some of the limits above may not apply.
15. Indemnity
A business customer will reimburse CodeChest Ltd for reasonable losses, claims, and legal costs arising from its unlawful campaigns or content, breach of these Terms, or infringement of another person's rights, except to the extent caused by us. We will provide reasonable notice and allow the customer to participate in the defence.
16. Governing law and courts
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring a claim in your place of residence.
17. Changes to these Terms
We may update these Terms when the service, law, or third-party platform requirements change. We will publish the revised date and provide an additional email or in-app notice where a change materially affects users. Your continued use after revised Terms take effect constitutes acceptance of them. We may require fresh acceptance for significant changes.
18. Contact
Questions, legal notices, copyright complaints, and requests concerning these Terms can be sent to [email protected]. Please include enough detail for us to identify and respond to the issue.